Returns Policy
Our goal is to ensure you have a great shopping experience, love the products you purchased and visit again with us! If you are not satisfied with your order, we ask that you contact us immediately upon receiving your order and give us an opportunity to make things right.
Return Policy
If your item is damaged/defective upon arrival, we ask that you fill out the form below within 5 days of receiving with order number and photographs of damage/defect for a full refund. We cannot take items back without first having received your request. Orders must be received by us within 15 days of original order delivery date.
If you are not satisfied with the fit, we will be happy to refund you in the form of a store credit. We ask that you fill out the form below within 5 days of receiving with order number. Orders must be received by us within 15 days of original order delivery date.
Items must be unworn, no smell of perfume, pet or smoke, no pet hair and unwashed with tags still attached, in their original packaging with correct SKU visible (subject to a 25% restocking fee if packaging is missing) and returned with receipt. All denim must have all three tags attached.
We ask that you pay close attention to the size charts/measurements shown for each item. we provide sizing tips and show models of different body types with their size to ensure an accurate fit. If you have any specific questions around fit, please email us at info@southernsoulcollectives.com.
We can only accept up to 3 returns from a customer within a 6-month period.
Due to high volume of product sales, the easiest way to ensure you get what you need on an exchange is to purchase the correct item and once we receive your return, we will refund you for the original item.
Please fill out the form below and include:
your order number and reason for return.
We will not be able to process any items that come back to us without first having received your request.
Customer will be responsible for return shipping. Shipping fees are non-refundable.
Exclusions Apply: Non-returnable unless damaged.
- Jewelry, intimates, swimwear, bralettes, socks, hats, snacks & treats and shoes, custom graphic tees.
- Sale items and items discounted at 15% or more off (including affiliate & model club discounts) and BOGO are final sale items.
- Items purchased in exchange for a return.
- Pre-orders.
